Refund policy

RETURN AND EXCHANGE POLICY


You have 15 days from the day you receive the product to fall in love with it. If this is not the case and the product is in perfect condition, you can exchange or return it.

The options are as follows:

  • Exchange it for another product of the same value (with free collection and delivery on the Peninsula and Balearic Islands).
  • Exchange it for another product of a higher value and pay the difference (with free collection and delivery on the Peninsula and Balearic Islands).
  • Exchange it for a product of lesser value and we will refund you the difference with a voucher with no expiry date (with free collection and delivery on the Peninsula and Balearic Islands).
  • Request the return and receive a voucher for the full amount of the product with no expiry date (with free collection and delivery in mainland Spain and the Balearic Islands)

Request the return and receive a refund of the amount of the product (consult the return shipping costs).
In either case, it is essential that the products subject to an exchange or return are in perfect condition and without obvious signs of use, otherwise no exchange or return can be made.

To process an exchange or return it is important that you contact us so that we can inform you in more detail. Email us to hello@melebeach.com and tell us:

  • Order reference and your details.
  • Reason for return (optional)
  • Product to exchange or return
  • Desired solution: exchange or refund.

Once we receive your email we will tell you all the steps to follow, don't worry, it's very easy! We leave you some information depending on the location:


Peninsula (Spain and Portugal) and Balearic Islands:
  • Shipping costs for exchanges: free.
  • Shipping costs for returns: 3,95 € (Peninsula) / 5,99 € (Balearic Islands). This amount will be deducted from the total amount at the time of payment of the return.
  • Returns can be processed by us. Contact us so that we can send you the return label that you will attach to the package. We will pick it up at your address, as agreed.
Canary Islands:
  • Shipping costs for returns and exchanges: 25€ (will be deducted from the amount of the return).
  • Returns can be processed by us. Contact us so that we can send you the return label that you will attach to the package.


European countries:


  • Returns and exchanges will be effective at a UPS delivery point or by home collection by FEDEX (depending on the carrier that has made the delivery, we will tell you at the time of the return request).
    • If the delivery is by UPS: to make the return you must enter your Tracking number on the UPS website and request the return. Find your nearest delivery point through the following link: https://es-us.ups.com/dropoff?loc=es_US
    • If it is by FEDEX we will ask you to pick it up at your address.
  • The costs for returns and exchanges will be:
    • Continental Europe (EU) (Germany, Austria, Belgium, Bulgaria, Croatia, Denmark, Slovakia, Slovenia, Estonia, Finland, France, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Romania, Sweden): 9,95 €.
    • Non-continental Europe: €25
    • Czech Republic: €25
    • Other countries: Consult us
  • This amount will be deducted from the total amount at the time of payment of the refund.
  • The amount of the refund is independent of the shipping costs of the initial order (if any).
  • The customs duties and additional taxes are the responsibility of the buyer.

UK, America & Rest of the world: 

  • The buyer will be responsible for managing and shipping returns; likewise, return costs will also be borne by the buyer.
  • All customs duties or local taxes shall be borne by the buyer.
  • You can send it to our office by requesting a return in advance via hello@melebeach.com.
  • Once the product to be returned has been received and the relevant checks have been carried out to confirm that the product is in perfect condition, a refund will be issued immediately.



BROKEN OR DEFECTIVE ITEM

Melé Beach carefully checks each item before it is shipped. If you receive a defective or damaged item, please contact us at hello@melebeach.com within 24 hours of receipt of the package.

Melé Beach will not be held responsible for any incident with the garment after the claim period has elapsed.