FAQs
GARMENTS
HOW ARE MELÉ BEACH GARMENTS SIZED?
The sizing will depend on the type of garment. You may find some in one size or in two sizes, S/M or M/L. We value comfort without losing beauty in our designs, that is why the size is usually standard and fits very well to any silhouette. However, in the details of each product, at the end of the description you have a drop-down menu with more information about the model as a "size guide". Furthermore, if you need advice or know exactly the centimeters, you can contact us, we will respond as quickly as possible.
DO THE GARMENTS FADE?
Although we use natural dyes and the production process is very artisanal, as a general rule, all our garments are treated and do not fade. However, we recommend, especially during the first washes, that you take special care and wash it separately or with similar colors.
HOW SHOULD I TAKE CARE OF MY GARMENTS SO THEY LAST?
The composition of our garments is 100% viscose, natural pigments and shells. We recommend hand washing with cold water and not letting it dry in the sun, as the washing machine can be too aggressive for our fabrics and colors.
BUYS
WHAT OPTIONS DO I HAVE TO BUY ONE OF YOUR GARMENTS?
You can buy from us through the website or by contacting us by any means you prefer, WhatsApp, email, phone call...
HOW ARE DISCOUNT COUPONS USED?
Once you click on “Finish order”, under the list of products in the cart there is a box that says “Coupon Code”, that is where you will have to paste or write the code that we have provided to you and then click on apply coupon to enjoy the discount.
DO YOU HAVE A PHYSICAL STORE?
Yeah! We have physical stores in Cambrils and Salou (Tarragona). Although we also sell through multi-brand stores, so you can find Melé Beach clothing all over the world. If you are interested in knowing which Melé Beach customers have in their stores near you, contact us.
WHAT DOES IT MEAN WHEN A PRODUCT IS OUT OF STOCK OR OUT OF STOCK AND WHAT CAN I DO IF I WANT IT?
It means that at that moment we have no more stock of that product and it is out of stock. If you want, inside the product you can write your email so that we can send you a notification as soon as we have it back in stock or write to us to obtain more detailed information or to tell you. Let's send a similar option.
PAY
WHAT PAYMENT FORMS DO YOU AVAILABLE?
Accepted payment methods are: credit/debit card, bank transfer, bizum and paypal.
HOW CAN I PAY BY TRANSFER?
Contact us by email at jguinovart@melebeach.com , they will explain how to do it easily.
DO YOU MAKE EXCHANGES OR RETURNS?
Clear! Consult our policy at the following link: https://melebeach.com/politica-comercial/
SHIPPING
WHERE DO YOU SEND TO?
Wherever you want! We like to travel all over the world.
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
Our offices are in Tarragona, so if you are from mainland Spain, your order will arrive in 24-72 hours. For some European countries it is between 2 and 4 days, and the rest of the world will depend on the country, contact us to consult your case.
HOW MUCH IS THE SHIPPING?
Our shipments are free from €30 to Spain, the Balearic Islands, Portugal and from €80 to the Canary Islands and most European Countries. Check your case through this link: https://melebeach.com/envios-y-entregas/
THROUGH WHICH COMPANY ARE THE PACKAGES SENT?
We ship with Correos Express urgent parcels, DHL, UPS...
YOU HAVE MORE QUESTIONS?
Contact jguinovart@melebeach.com , he will solve them all for you!
