Terms of service

You can browse the website until you find the desired article. Once you have found it, click on it to access all the detailed information offered on the website. From there you can add the article to your purchase.

Duly registered users can make purchases on the website by the established means and methods. They must follow the online purchase procedure shown on the website. Likewise, the user must fill in and check the information requested at each step, although, during the purchase process, before making the payment, the purchase details can be modified.

Subsequently, the user will receive an e-mail confirming that MELEABEACH has received their order and another when their purchase is being shipped. Where appropriate, this information may also be made available to the user via their personal space on the website.

Once the purchase procedure has been completed, the user consents to the website generating an electronic invoice that will be sent to the user by e-mail. And, where appropriate, through their personal space connected to the website.

Deliveries will be made worldwide.

All orders are subject to availability. We cannot be held responsible for the lack of stock or unavailability of products.

Please, refer to the selection of items available for sale through the website. Not all items that we offer in our shops or that may appear in catalogues, websites or other presentations are available for this type of sale.
If a product is not available once the order has been placed, you will be informed as soon as possible by email or phone and the order will be cancelled.
If you have any doubts, we recommend that you contact customer service.

2.4. Confirmation and cancellation of orders

Prior to the completion of the order by you on the website, you may review all the details associated with it (amounts broken down into all the necessary headings - taxes, transport costs, selection of items, etc.), and may correct what you deem necessary.
After confirmation, it will not be possible to modify or cancel the order via the website; you will have to contact us. In this case, the order can only be modified or cancelled if the article has not been dispatched from our warehouses.

The prices displayed on the website are final prices, in euros (€) and include taxes, unless, by legal requirement, especially with regard to VAT, a different matter is indicated and applied.
The accepted means of payment are: credit/debit card, bank transfer, paypal, Apple Pay, Shop Pay, Google Pay. 

Credit cards will be subject to checks and authorisations by the issuing bank. If the issuing bank does not authorise payment, it will not be responsible for any delay or non-delivery and will not be able to formalise any contract with the user.


How do I make a purchase by bank transfer?

• Send us an email to hello@melebeach.com or contact us by whatsapp to 627637092 with the description of the products you want to buy (name, size, colour...), if you want you can attach a photograph.
• You must also attach the address where you want to receive the purchase and your contact details.
• We will reply as soon as possible with the bank details needed to make the payment. Once we have received the payment, we will send it to you.Thus, you can make the delivery and/or shipping services through Fedex, Correos express, S.A, DHL, UPS...

Prices may change at any time, but possible changes will not affect orders or purchases for which the User has already received an order confirmation.

Once MELEBEACH receives the purchase order from the User via the Website, a pre-authorisation will be made on the relevant card to ensure that there are sufficient funds to complete the transaction. The card will be charged when the User is sent confirmation of shipment and/or confirmation of the service being provided in the manner and, where appropriate, place established.

In any case, by clicking on "BUY" the User confirms that the payment method used is his or her own or that, where applicable, he or she is the legitimate holder of the gift card or subscription card.

Purchase orders in which the User selects bank transfers as a means of payment will be reserved for 5 calendar days from the confirmation of the order in order to allow sufficient time for the bank transfer to be taken into account by the payment system used by MELEBEACH for the Website. When the system receives the transfer, the order will be prepared and processed for shipment.

Using this method of payment, the User must ensure that he/she enters the exact amount of the purchase order correctly, as well as the account number and the reference number of the transfer. In case of error, the order cannot be validated and will be cancelled.


2.8. Shipping policies (Deliveries: types, deadlines and problems)

Except in cases of extraordinary circumstances, the purchase order will be delivered within the period indicated on the Website according to the delivery method selected by the User and, in any case, within a maximum period of 30 calendar days from the date of confirmation of the order.

If, for any reason attributable to it, MELEBEACH is unable to meet the delivery date, it shall contact the User to inform him/her of this circumstance and the User may choose to continue with the purchase by setting a new delivery date or cancel the order with a full refund of the price paid. In any case, home deliveries are made on working days.

If it is impossible to deliver the order due to the User's absence, the order may be returned to the warehouse. However, the carrier will leave a notice explaining where the order is and how to arrange for it to be redelivered.

If the User is not going to be at the place of delivery at the agreed time, he/she should contact the carrier to arrange delivery on another day.

If 30 days have elapsed since the order has been available for delivery and it has not been delivered for reasons not attributable to MELEBEACH, it will be understood that the User wishes to withdraw from the contract and it will be considered to be terminated. As a consequence of the termination of the contract, all payments received from the User will be returned, with the exception of delivery costs and any additional costs resulting from the User's own choice, and in any case within a maximum period of 14 days from the date on which the contract is considered to be terminated.

However, the User must bear in mind that the transport resulting from the termination may have an additional cost that may be charged to the User.

In accordance with the provisions of Law 37/1992 of 28 December 1992 on Value Added Tax (VAT), purchase orders for delivery and/or service shall be understood to be located in the territory where Spanish VAT applies if the delivery address is in Spanish territory except for the Canary Islands, Ceuta and Melilla. The applicable VAT rate will be that legally in force at any given time depending on the specific article in question.


2.9. Return, exchange and refund policy

Right of withdrawal:
The Customer shall have a maximum period of 15 calendar days from the delivery of the Product to communicate their total or partial withdrawal from the purchase of the Product, in accordance with the applicable legislation. The return made within this period shall not entail any penalty.
Mark the items to be returned on the purchase receipt that you receive with the order.
Once the return has been received by us, we will verify that the returned items physically correspond to the return delivery note and additionally that they have been received in perfect conditions of use, complete, in their original packaging and with no signs of having been used. If the verification of the condition of the order is satisfactory, we will proceed to reimburse you the money that you would have paid at the time through a bank transfer, within a maximum period of one month.
For more information, please consult the conditions for returns and exchanges.


SHIPMENTS AND DELIVERIES

All our orders are shipped from our logistics centre in Tarragona. The delivery time will be indicated in each purchase confirmation, although the approximate delivery time is between 24-72 hours. In the event of an extraordinary case, the maximum delivery time is 30 calendar days from the date of order confirmation.

When we have sent your order, the courier company in charge of delivery will send you a link by email with which you will be able to track and, if necessary, modify the delivery of your order.

Consult the SHIPPING COSTS ACCORDING TO LOCATION

We deliver and/or ship via Fedex, Correos Express, S.A., DHL, UPS.

2.10. Product warranty

The guarantee period is two years, although it does not include defects caused by negligence, knocks, incorrect use or improper handling, etc., or materials that are worn out due to use. In the event of a defect caused by misuse, the repair will be billable after an estimate has been provided.
In those incidents that justify the use of the warranty, we will opt for repair, replacement of the article, discount or refund, in the legally established terms. Melé Beach will carry out exchanges or returns provided that:
Prior notice is given to our Customer Service within two months: This step is essential whatever the reason for the return. You can do this by sending an email to info@melebeach.com attaching a copy in the subject of the email. We will tell you how to return the item.
The item to be returned must be correctly packaged for its return. The packaging must be in perfect condition and retain all its original accessories and instructions in order to be returned.
Failure to comply with the two-month deadline shall not entail the loss of the corresponding right to compensation, although the customer shall be liable for any damages or losses actually caused by the delay in communication.
Commercial guarantee: manufacturers may offer additional guarantees, the extent and duration of which vary according to the products and brands. Such warranties shall be exclusively at the expense of the manufacturer who is bound by them.
Under the Royal Legislative Decree, the seller is obliged to deliver to the consumer a good that is in conformity with the contract of sale under the terms set out therein (Article 114), whereby:
"The seller is obliged to deliver to the consumer and user goods that are in conformity with the contract, being liable to him for any lack of conformity that exists at the time of delivery of the product".
The warranty shall commence on the day of purchase, by virtue of the aforementioned article 123 of the Royal Legislative Decree.

Should any part of these conditions of service be contrary to law and therefore invalid, this shall not affect the other provisions which are in accordance with the law. The parties undertake to renegotiate those parts of the conditions of service that are invalid and to incorporate them into the rest of the conditions of service.

4. MODIFICATION OF THE GENERAL CONDITIONS OF SALE

Melé Beach reserves the right to modify the general conditions of sale without prior notice, and may change, delete or add content and services provided through the same as well as the way in which they are presented or located on its servers.

These changes must be accepted by the user each time he/she makes a purchase through the website.

Customers who do not agree with the modifications to the general conditions must notify us and, from the date on which the new version comes into force, they must stop using the services of the website.

In the event that any of the terms of the general terms and conditions of sale are declared illegal or unenforceable by a court decision, the other provisions shall remain in force.

5. APPLICABLE LAW AND JURISDICTION

This site is located and operated in Spain. All matters relating to this site are governed by Spanish law and are subject to the jurisdiction of the competent Courts and Tribunals of Spain, without giving effect to the principles of conflicts of law.

In those cases in which the client is not a consumer or user, or is domiciled outside Spain, they will be subject to the national Courts and Tribunals, expressly waiving any other jurisdiction that may correspond to them.

If the user decides to use or consult this site outside Spain, he/she must bear in mind that he/she does so on his/her own initiative, and that he/she is responsible for compliance with the relevant laws.

This contract shall enter into force and take full effect from the moment of acceptance by the client or user.

This contract and, therefore, the general conditions it incorporates, together with the annexes (if any), in addition to being read on this website, may be stored, filed and reproduced by the usual electronic or computer means.